Last Updated: August 6, 2026
1. Return Window
You have 30 calendar days from the date you receive your item to request a return. Items returned after this period will not be accepted.
2. Return Conditions
To be eligible for a return, items must be:
- In unused, unworn, and unwashed condition with all original tags and packaging intact.
- Returned for a valid reason as outlined below (quality issues or incorrect items).
- Free from any damage not caused by us, including signs of wear, stains, or alterations.
3. Return Reasons
- Quality Issues: If your item has a manufacturing defect or is damaged upon arrival, we will cover all return costs.
- Other Reasons: If you are unsatisfied with the product for any other reason, you may also return it within the 30-day window.
4. Return Process
To initiate a return, please contact our customer service team at info@oonyxoutdoorr.it.com with your order number and reason for return. You will receive a return authorization and a prepaid return shipping label (if applicable). Please do not send items back without prior authorization.
5. Return Shipping Costs
We are committed to hassle-free returns. Return shipping is FREE for all returns originating from the United States. This applies to both quality-related and other returns. There are no restocking fees.
6. Return Address
Please return all items to the following address:
Oonyx Outdoorr Returns
44 Farragut Drive,
Palm Coast, FL 32137,
United States
7. Refund Processing
Once your return is received and inspected, we will process your refund within 1-2 business days. The refund will be issued to your original payment method. Please note that it may take an additional 7-10 business days for the refund to appear in your account, depending on your bank or credit card issuer’s processing time.
8. Refund Visibility
You will receive a confirmation email once your refund has been initiated.